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Customer

We strive to constantly improve our processes and products in accordance with the PDCA cycle. Nevertheless, it cannot be ruled out that there may be cause for complaint.

We see every complaint as an opportunity for improvement and strive to process every complaint carefully and promptly.

If you notice that one of our products does not work as intended, simply fill out the form below and send it to us with a simple click on the “Send” button. We will then contact you and provide you with an incident number within five business days. In general, the more information you fill in the complaint form or provide in the e-mail, the faster we can process the problem and propose a solution. If you have any questions regarding the process or form, please feel free to contact our Customer Support at the email below.

We urge you to refrain from sending us the claim without prior agreement and process number. Return deliveries without a valid transaction number cannot be accepted or assigned due to missing assignment.

"*" indicates required fields

Please enter the name of your company here.
Please enter the name of your company's contact person for this complaint.
Please enter your customer number assigned by us. You can find this on the delivery bill if necessary.
Please enter the contact details of the contact person here. These must be in the form of an e-mail address
Please enter a number less than or equal to 9999999999.
Please enter the article number of the article being claimed here. You can find this on the delivery bill if necessary.
Please indicate here the quantity of the defective items.
Please enter a number less than or equal to 99999999.
Please indicate the delivery note number here. You can find this on the delivery bill if necessary.
MM slash DD slash YYYY
Please enter the date of manufacture of the item(s) here. You can find this on the article if necessary.
Please enter here your current stock level of the item to be claimed. We need this information to get an overview of the stock levels within the supply chain.
Please select the company from the list where you purchased the item to be claimed.
Please enter the reason for the complaint here in as much detail as possible. What exactly is the problem? Where does the problem occur? How does the problem manifest itself? When does the problem occur? Why is it a problem?
Drop files here or
Max. file size: 30 MB.
    Here you can attach files such as images or existing complaint reports. To do this, simply click on the empty field, select the file from your Explorer in the following window and then click on the "Upload files" button. Alternatively, you can drag and drop the files into the empty field and then click the "Upload files" button to send them to us.You are welcome to upload more than one file, but we have to limit the upload to 30 (Proposal from us) MB
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    Note: All fields marked with a star * are mandatory fields and have to be completed.

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