Customer

We strive to constantly improve our processes and products in accordance with the PDCA cycle. Nevertheless, it cannot be ruled out that there may be cause for complaint.

We see every complaint as an opportunity for improvement and strive to process every complaint carefully and promptly.

If you notice any discrepancies or defects in one of our products or a delivery, simply fill out the form below and send it to us with a simple click on the "Send" button. You will receive a response from us within five working days. In general, the more information you fill in the complaint form or provide in the e-mail, the faster we can process the problem and propose a solution. If you have any questions regarding the process or form, please feel free to contact our Customer Support at the email below.

We urge you to refrain from sending us the complained item without prior agreement and process number. Return deliveries without a valid transaction number cannot be accepted or assigned due to missing assignment.

Products that were purchased from third parties, contact the responsible distributor directly, which you can find on your delivery bill or invoice.

"*" indicates required fields

Company*

Please enter the name of your company here.

Company Address*

Contact Person*

Please enter the name of your company's contact person for this complaint.

Customer No.*

Please enter your customer number assigned by us. You can find this on the delivery bill if necessary.

E-Mail Address*

Please enter the contact details of the contact person here. These must be in the form of an e-mail address

Purchased from*

Please select the company from the list where you purchased the item to be claimed.

Customer complaint No.

Please enter your internal complaint number here, if available.

Description of the problem*

Please enter the reason for the complaint here in as much detail as possible. What exactly is the problem? Where does the problem occur? How does the problem manifest itself? When does the problem occur? Why is it a problem?

Article

Standex Part No.*

Please enter the article number of the article being claimed here. You can find this on the delivery bill if necessary.

Customer Part No.

Please enter the customer article number of the article being claimed here.

Article description

Quantity claimed*

Please indicate here the quantity of the defective items.

Delivery note number

Please indicate the delivery note number here. You can find this on the delivery bill if necessary.

Datecode

Please enter the date of manufacture of the item(s) here. You can find this on the article if necessary.

Your current inventory

Please enter here your current stock level of the item to be claimed. We need this information to get an overview of the stock levels within the supply chain.

File upload

Drop files here or

Max. file size: 30 MB.

Here you can attach files such as images or existing complaint reports. To do this, simply click on the empty field, select the file from your Explorer in the following window and then click on the "Upload files" button. Alternatively, you can drag and drop the files into the empty field and then click the "Upload files" button to send them to us. You are welcome to upload more than one file, but we have to limit the upload to 30 MB