We strive to constantly improve our processes and products in accordance with the PDCA cycle. Nevertheless, it cannot be ruled out that there may be cause for complaint.
We see every complaint as an opportunity for improvement and strive to process every complaint carefully and promptly.
If you notice that one of our products does not work as intended, simply fill out the form below and send it to us with a simple click on the "Send" button. We will then contact you and provide you with an incident number within five business days. In general, the more information you fill in the complaint form or provide in the e-mail, the faster we can process the problem and propose a solution. If you have any questions regarding the process or form, please feel free to contact our Customer Support at the email below.
We urge you to refrain from sending us the claim without prior agreement and process number. Return deliveries without a valid transaction number cannot be accepted or assigned due to missing assignment.
Products that were purchased from third parties, contact the responsible distributor directly, which you can find on your delivery bill or invoice.
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